RED & Moi

RED client?

Simplify your daily life by downloading the RED & Moi app! 📲

With the RED & Moi app it's easy, we made it simple;)

🏠 HOME

• Access your RED subscriptions from your smartphone or tablet!

• In a few clicks, check the status of your current consumption and RED benefits.

📊 MY CONSO

• Consult and download the details of your latest invoices

• Track your consumption in France and abroad:

o In France: view your multimedia purchases with the possibility of modifying your purchase limit

o Abroad: monitor your internet usage, calls and SMS / MMS sending.

• Fancy a new phone or more data? Manage and adapt your subscription and your fixed and mobile options according to your needs.

📂 MY OFFER

• Access and manage your accounts

• One account for the whole family? It's possible !

Have the RED & Me application, group all of your lines and those of your loved ones with ease.

📝 MY INFO

• Easily access your personal information

• A change of address? A new RIB directly modify all your personal information in the "My information" section

❔ HELP

• SIM card blocked? The section "Troubleshoot my mobile" gives you all your answers in the event of loss, theft, unlocking, among others.

• Find all the answers to your questions with online help on the FAQ 24/7 and with your RED client advisers from Monday to Friday from 8 am to 9 pm.

• Already in contact with our customer service? Check your notifications, your RED advisor has probably already answered you!

• Follow all the steps of your mobile and box order: from registration to the preparation of your order, including the delivery of your equipment, to the activation of your services and your line.

RED Box customer?

• A breakdown, an incident? The "Troubleshoot my box" section allows you to consult the state of your line to take stock of the network.

• Run the diagnostic to check the condition of your box and find the solution to troubleshoot it.

• An impediment? Changing your appointment with your box technician can be accessed directly from your app.

• Access incident follow-up directly after reporting it.

NOTIFICATION CENTER

• Stay informed of your RED news via the notification center (new invoice, order tracking, etc.)

• It is accessible directly at the top right of your screen.

*****

Download and use free in mainland France (excluding the cost of mobile internet connection depending on the offer subscribed). The RED & Moi application is only accessible to RED by SFR customers with a mobile plan or an internet offer.